Executive Operations Strategist & Talent Curator

With 29 years of diverse experience spanning sales, financial operations, call center management, consulting, and nonprofit work, I have effectively led global teams and driven organizational success. My expertise lies in optimizing performance, enhancing operational efficiency, and implementing strategic solutions that boost growth and profitability. In the nonprofit sector, I have leveraged my skills to support fundraising, event planning, and vendor management, significantly impacting community engagement and organizational growth.

I specialize in guiding and developing talent, creating a collaborative environment, and designing dynamic training programs. My leadership is focused on empowering team members, fostering growth, and cultivating future leaders to achieve both organizational and community goals.

Dedicated to making a meaningful impact, I blend strategic vision with enthusiastic leadership to execute initiatives that drive exceptional results. By enabling growth, enhancing talent development, and supporting nonprofit missions, I influence business practices positively and contribute to long-term success and community impact.

300+ Seat

2,500+

Internal employees and contractors directly supported by my teams

Call Center Management

20,000

Hours spent identifying, mitigating and remediating risk to the business, culminating in more than $735M in cost savings to date.

55+

Process mapping and improvement strategies adopted resulting in 10+ basis point improvement in both the customer and employee experience post implementation.

$600M

5-year average revenue generated by (3) start-up businesses influenced directly by my leadership.

$475K

Funding raised for non-profits I led or supported as a board member over the course of 10 years. These efforts resulted in a 235% increase in membership for WICT Greater Texas and 113% for NAMIC Texas

6

Diverse experience across many industries including energy, wireless, cable, water, healthcare, and travel.

88+

Mentored and directly influenced career growth into Supervisor+ roles over my 29-year professional career.