Nikia Farria-Green

I am a strategic visionary leader at the vibrant crossroads of innovation, data-driven decision-making, and transformative business growth. My journey has been shaped by an unwavering commitment to leveraging advanced technologies, including AI, to unlock the potential of large-scale initiatives. I have driven operational excellence and built dynamic teams that not only meet but consistently exceed expectations.

In today's rapidly evolving landscape, understanding the power of AI is crucial. With expertise in harnessing data analytics and AI-driven insights, I have empowered organizations to make informed decisions that propel growth and efficiency. By integrating cutting-edge AI tools into business processes, I have streamlined operations, enhanced customer experiences, and cultivated a culture that embraces innovation.

Throughout my career, I have embraced the transformative power of AI to solve complex challenges and identify opportunities for advancement. Whether it’s optimizing supply chain processes or elevating team performance through data-driven training strategies, my focus remains on driving measurable business impact while navigating the complexities of a technology-driven world.

Imagine navigating the fast-paced world of business, where complexities abound and challenges emerge at every turn. This is where I thrive. My ability to lead cross-functional projects has empowered organizations to tackle critical challenges, improve efficiency, and scale sustainably for growth and profitability. With over 20 years of experience in Sales, Business Operations, Supply Chain Management, Consulting, and data-driven strategies, I’ve crafted a proven track record of delivering results that resonate.

• Strategic Visionary Leadership and Growth Catalyst: Orchestrated a groundbreaking project that boosted the over-delivery of newly constructed homes by 60% above budget and under target. Leveraged advanced AI-driven supply chain, sales, and reporting solutions such as Oracle i-expense, Salesforce, Workbench, Orion, and Medallia along with a myriad of innovative change management and process optimization strategies to enhance operational efficiency, significantly increasing project throughput and profitability.

• Leadership and Talent Development: Championed transformative employee and leadership development programs, resulting in a 75% surge in internal promotions and a 15% uplift in employee satisfaction rates. Utilized AI analytics to implement tailored effectiveness assessments, achieving an exceptional internal customer satisfaction rate of 90% year-over-year and fostering a culture of continuous improvement and engagement.

• P&L Accountability and Risk Mitigation: Designed and executed a national Capital invoicing approval and supply chain ordering process while creating and managing $250M budget, integrating AI technologies to adeptly navigate the COVID-19 supply chain crisis. Launched 15 customer experience (CX) initiatives, with 2 being adopted nationally, driving $125M in enterprise-wide cost savings and elevating customer satisfaction through targeted, data-driven strategies.

• Sales Growth and Customer Experience Expert: Leveraged extensive global call center operations experience to drive significant improvements in operational efficiency and financial and sales performance. Partnered with national compliance teams to overhaul the statement of work for construction partners, achieving $75M in cost savings and boosting overall sales performance. Co-led the successful integration of Adelphia and Susquehanna following the Comcast acquisition, facilitating increased sales and operational synergies. Additionally, provided strategic consulting services to a boutique travel agency, utilizing AI-driven insights to refine sales strategies, resulting in over $1M in annual gross sales and substantial enhancements in customer engagement and satisfaction.

From the bustling telecommunications sector to the intimate setting of boutique businesses, I’ve implemented forward-thinking strategies that have generated millions in cost savings, optimized processes, and heightened customer experiences. A strong advocate for mentorship and team development, I have led initiatives resulting in a remarkable 75% increase in internal promotions and a 15% boost in employee satisfaction (eNPS). By fostering a culture of growth and continuous improvement, I empower my teams to thrive.

Data analytics is my compass, guiding me through ambiguity and enabling informed decision-making. I am skilled at collaborating with C-level executives and aligning teams to execute a shared vision. Whether it was navigating supply chain disruptions during the COVID-19 pandemic or optimizing operations for a rapidly growing travel agency, my focus has always been on delivering value, reducing risks, and driving measurable business impact.

Passionate about transforming challenges into opportunities, I eagerly seek to lead innovative, high-impact projects that create lasting change. Execution excellence, change management, and people cultivation are not just buzzwords for me, they are integral to achieving impactful, long-term success.

As I look to the future, I remain committed to leveraging my expertise and vision to inspire teams, drive transformative growth, and foster an environment where innovation flourishes. Together, let's turn today’s challenges into tomorrow’s victories.